WhatsApp AI Agent for Australian Business
Sell, support and re-engage customers on the number-one messaging channel in Australia — 24/7, in natural conversation, via the official WhatsApp Business API.
WhatsApp is how modern Australian customers actually want to talk. PumAI deploys a conversational AI agent directly on your WhatsApp Business number that handles enquiries, qualifies leads, books appointments, answers product questions and hands off to a human when required — all while you sleep. We run on the official WhatsApp Business API with Meta Business Verification included, so your brand ships with the green tick from day one.
Why Australian teams choose PumAI for WhatsApp
Always on, 98% open rate
WhatsApp messages average a 98% open rate in minutes. Your AI agent answers instantly in the channel your customers check most — no missed leads overnight or on weekends.
Rich conversational replies
Send images, PDFs, quick-reply buttons, list menus, product catalogues and payment links — everything the WhatsApp Business API supports, orchestrated by AI.
Qualified lead hand-off
The agent captures name, phone, suburb and intent, then routes warm leads to your CRM or sales inbox in real time.
24-hour window compliance
We respect Meta's 24-hour messaging window by design. Outbound follow-ups use approved templates; your account stays in good standing.
Australian-built & supported
Built for the Privacy Act 1988 and Spam Act 2003. AU-based hosting, AU-hours support, no offshore data handling you didn't sign up for.
Go live in an hour
No-code setup: connect your WhatsApp Business account, import your knowledge base, and your agent is live. Most customers launch same-day.
How PumAI WhatsApp works
- 1
Connect your WhatsApp Business number
We handle the Meta Business Verification and the WhatsApp Business API registration. Bring your existing number or get a new one.
- 2
Train your AI agent
Upload product info, FAQs, pricing, policies or a website URL. Set the tone (friendly, formal, cheeky) and guardrails from the dashboard — no prompt engineering required.
- 3
Build qualification and booking flows
Define funnels: capture details, qualify intent, book meetings, send quotes or payment links. The AI handles free-form conversation inside each step.
- 4
Launch and monitor
Flip the switch. Watch conversations, sentiment and lead quality in real time from the dashboard. Take over any conversation with a single click.
Popular WhatsApp use cases
E-commerce product support
Answer sizing, stock, shipping and returns questions with catalogue links and payment buttons. Recover abandoned carts with a single opt-in follow-up.
Real estate lead qualification
Capture enquiries from property portals, qualify budget and suburb, and book inspections directly into your calendar.
Hospitality bookings
Handle table reservations, private dining enquiries and event bookings. The agent confirms availability and sends deposits via payment links.
Professional services intake
Clinics, law firms and trades: triage enquiries, send intake forms, and book consults — without a receptionist on the phone.
WhatsApp AI — frequently asked questions
Do I need a WhatsApp Business account already?+
No. PumAI sets up a new WhatsApp Business API account for you, including Meta Business Verification. If you already use the free WhatsApp Business app, we'll migrate your number to the API.
Will customers know they're talking to an AI?+
Yes. PumAI discloses AI involvement in the first message and again on request — this complies with Meta's policies and is the ethical default. You can customise the wording.
How much does WhatsApp AI cost in Australia?+
Plans start at A$199/month for 500 conversations, A$499 for 2,000 conversations and A$899 for unlimited. All prices include GST. See the full pricing page for setup fees and overage rates.
Is this compliant with Australian privacy law?+
Yes. PumAI operates under the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Spam Act 2003. Customer data is hosted in Australian regions with encryption at rest.
Can a human take over a conversation?+
Yes. Your team can jump into any WhatsApp conversation from the dashboard. The AI pauses automatically, and the full history is preserved for context.
How fast can we launch?+
Most customers are live within an hour once Meta Business Verification is in place. Verification itself can take 1–5 business days depending on Meta's review queue.
Ready to automate your whatsapp?
Start free, no credit card required. Go live in under an hour.